Returns & Refunds Policy

Due to the perishable nature of our premium seafood, we cannot accept returns on fresh or frozen goods, but we are committed to resolving any issues with damaged or incorrect orders immediately. Please inspect your delivery upon arrival and contact our concierge team within 24 hours if your order does not meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check the temperature and condition of your seafood to ensure it meets your expectations.

• 2.
  Document Issues

  If there is a quality concern or damage, take clear photographs of the product and the packaging labels.

• 3.
  Contact Concierge

  Email our support team within 24 hours of receipt with your order number and the gathered documentation.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, issue a refund or arrange a replacement shipment at no extra cost.