Frequently Asked Questions
Everything you need to know about ordering the finest seafood from The Sea, The Sea Online.
How is the seafood packaged for delivery?
All our seafood is vacuum-packed and shipped in temperature-controlled, recyclable insulated boxes with frozen gel packs to ensure it arrives at your door in peak condition.
What are your shipping areas and delivery times?
We currently offer nationwide next-day delivery for orders placed before 12 PM Monday through Thursday. Deliveries are typically made between 8 AM and 6 PM.
Can I track my order once it has been shipped?
Yes, as soon as your order is dispatched, you will receive an email with a tracking link from our courier partner to monitor your delivery in real-time.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order, please contact our support team within 24 hours for a resolution.
Where do you source your seafood?
We source our fish directly from day-boats and trusted sustainable fisheries across the UK coast, ensuring the shortest possible time from the sea to your plate.
How should I store my seafood once it arrives?
We recommend transferring your seafood to the coldest part of your refrigerator immediately. For the best experience, fresh items should be consumed within 48 hours of delivery.